Customer Careline

Customer CarelineYour satisfaction is our obligation

Our Privacy Policy

Privacy and confidentiality are as important for us as they are for you.

In keeping with its approach to modern banking and to its service philosophy focused on customer satisfaction and security and furthermore as a requirement of the business of banking, T. Garanti Bankası AŞ complies with the following essential principles in order to protect the privacy of any information that you may provide to the GarantiBank corporate website and to the Garanti Online Branch (hereinafter referred to as “the website” or “our website”):

  • Only information having to do with product/service transactions or to update existing information may be submitted through the website.
  • Necessary precautions have been taken to maintain the highest possible level of bank system and internet infrastructure security as these apply to the confidentiality of the information submitted to the website. None of the product/service transaction or update information submitted by our customers to the website can be displayed by other internet users. This information will not be used for communicating with our customers by e-mail or SMS. Unauthorized access to information that our customers give to us is restricted to everyone, including but not limited to T. Garanti Bankası AŞ personnel.
  • T. Garanti Bankası AŞ will not divulge such information to any other individual, agency, or organization without the customer’s consent or unless it is required by law to do so.
  • T. Garanti Bankası AŞ may not divulge such information in any way whatsoever except within the framework of specified authorizations and the requirements of law. If any regulatory, lawmaking, or enforcement agency or authority to which T. Garanti Bankası AŞ is responsible requires such information to be divulged, T. Garanti Bankası AŞ will do so only within the framework of authorized requirements.
  • In addition to its own internal links, our website may contain links to other websites. Our Privacy Policy and the promises that it makes apply only to our own website and in no way extend to any other website. If you transfer to another website from our website by means of a link, the privacy and security terms and conditions of that other website will apply and not those of our website. T. Garanti Bankası AŞ cannot be held in any way responsible for any material or moral losses or damages that may be sustained due to the use of information, ethical principles, confidentiality principles, or the quality or nature of service of any other website that you may visit because of any advertisement, banner, content, or other reason contained on our website.
  • T. Garanti Bankası AŞ may obtain support services from outside organizations with which it works. In such cases, T. Garanti Bankası AŞ will ensure that such organizations comply with T. Garanti Bankası AŞ’s own privacy standards and conditions.
  • With the exception of such information and materials as are clearly indicated as belonging to other parties, all of the information and materials contained on our website and the rights applicable to them and to their arrangements are the sole property of T. Garanti Bankası AŞ. These rights include but are not limited to copyrights, trademarks, patents, intellectual property, and all other rights of ownership, all of which are retained by T. Garanti Bankası AŞ.
  • Necessary precautions have been taken to maintain the highest possible level of bank system and internet infrastructure security as these apply to the confidentiality of our customers’ personal information. Please do not hesitate to contact us if you need any additional information regarding the matters discussed here.

Very truly yours,

T. Garanti Bankası AŞ 



You can call 444 0 333 Alo Garanti for your questions and requests, and 444 0 338 Customer Hotline for your complaints.